Kiss My Kunst only accept PayPal payment & personal cheques as methods of payment.
If paying be cheque please make it payable to ‘Kiss My Kunst’ & post it with a note of your required items, your name and full address (shipping address must be the same as the billing address) to our following address;
Kiss My Kunst Office
70 Bedford Platz
Your order will be processed and sent out to you once your cheque has cashed.
Kiss My Kunst only charge the customer one set postage/shipping fee per order. UK – £3.75, EU £8.00 & international orders £13.
We offer the following types of delivery methods.
Within the UK all processed orders will be posted out using secure Royal Mail Recorded Delivery service.
Kiss My Kunst will try and get your order to you within 5-7 working days, however as we individually hand-pull every screen print and keep stock to a minimum to keep t-shirt prices down, it could take up to 14 working days.
If this was to occur then we would try and contact you to inform you of the status of your Kiss My Kunst order. Please feel free to email us if you have any enquiries on firstname.lastname@example.org.
All international orders will be sent using the Royal Mail International Sign-For service.
International orders please allow 7-10 working days before contacting us.
We will try to email you once your order has been dispatched.
If you have not received your order, please contact us quoting you reference number at email@example.com
If any customer wishes to purchase over 10 items, please email us with your wish-list at firstname.lastname@example.org first to gain shipping costs.
Items purchased online within the UK can be returned to us unworn/used within 7 days of customer receipt for a refund.
Goods must be returned, adequately sealed in its original packaging complete with tags. Please note that Royal Mail may reject any parcel that is not adequately wrapped. Please include all information regarding your order and reason for return. If using any address label please attach securely to the package. Please ensure you ask for a certificate of posting from the Post Office as proof you have sent the package. (The Post Office do not charge for issuing these certificates)
Earrings cannot be returned or refunded due to hygiene reasons.
EU and INTERNATIONAL RETURNS
Items purchased online outside of the UK & outside of The EU can be returned to us within 21 days of customer receipt for a refund.
items purchased online & outside of the UK but within the EU can be returned for a refund within 14 days of purchase of the goods.
Please ensure that you declare the goods as ‘unwanted returns’ for customs. If you fail to do so, we shall be charged import duty by customs. We shall pass any such charge on to you when refunding your PayPal account / exchanging your goods. You should be able to find details about this in the documentation provided by most couriers
– if you are unsure, please contact your courier.
Should you need to return your goods, you will need to pay for the return postage.
Please send your goods to our returns department at the following address;
Kiss My Kunst
70 Bedford Platz
We will do our very best to ensure that your refund is issued the same day upon receipt of your returned item(s), though we must stress that refunds may take up to several days to show in your PayPal account. Please refer to PayPal’s terms and conditions for further information.
Please note, for items which have been purchased at the full RRP, we will re-send your FIRST exchange free of charge. For exchanges after this first time, re-shipping prices will be charged to the customer.